Accessibility statement
HiBFF is committed to providing a digital experience that is accessible to the widest possible audience, regardless of ability, technology, or context. We design, build, and test for compliance with WCAG 2.1 Level AA, the European Accessibility Act, and the UK Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018.
What we currently support
- · Keyboard navigation across all interactive elements
- · Visible focus indicators on every focusable control
- · Semantic HTML5 markup with ARIA labels on dynamic content
- · Colour contrast ratios meeting or exceeding 4.5:1 for body text
- · Screen-reader-friendly form fields with associated labels
- · Resizable text up to 200% without loss of content or function
- · Captions on AvA video where present; alt-text on images
- · No content that flashes more than three times per second
What we are still improving
- · Full assistive-technology user-test pass on the mobile app (Android v1.0.4 — in progress)
- · Voice-only experience for AvA practice partners (in design)
- · High-contrast theme toggle (planned)
Reporting an issue
If you encounter an accessibility barrier on hibff.com, the HiBFF mobile app, or any email or document we send, please tell us. We aim to acknowledge accessibility reports within 2 business days and resolve them within 10 business days where reasonable.
Standards & evidence
We test with: NVDA, VoiceOver, JAWS, axe DevTools, Lighthouse Accessibility audits, and manual keyboard-only walkthroughs. Audit reports are available on request to enterprise customers and procurement teams.
Last reviewed: 25 April 2026.