Refund Policy

1. Our Commitment

At HiBFF.com, we want you to feel confident in your decision to join our community. If you're not completely satisfied with your subscription, we offer a 30-day full refund guarantee on all paid plans.

2. 30-Day Refund Window

You may request a full refund within 30 days of your initial purchase date for any of our paid subscription plans:

• Challenger – $9/month
• The Elite – $33/month
• Master – $290/year ($24/month, billed annually)

Refunds are calculated from the date of your first payment. If you are outside the 30-day window, we may still consider refunds on a case-by-case basis but are not obligated to do so.

3. How Refunds Are Processed

All payments on HiBFF.com are processed by Paddle.com Market Limited, our Merchant of Record. This means:

• Paddle handles all payment processing, tax calculations, and compliance.
• Paddle is responsible for collecting and remitting all applicable sales taxes (VAT, GST, etc.).
• When you make a purchase, your payment contract is with Paddle, not HiBFF.com.
• All refunds are ultimately processed by Paddle in accordance with their policies.

4. How to Request a Refund

To request a refund, please contact Paddle's buyer support team directly:

• Paddle Support Portal: https://www.paddle.com/support
• Email: buyer-support@paddle.com

When contacting support, please have the following information ready:

• Your email address used for the purchase
• Your order/invoice number (sent to you by Paddle at the time of purchase)
• The name of the plan you subscribed to

You may also contact HiBFF.com support at support@hibff.com for assistance with your refund request, but all refunds are processed by Paddle.

5. Important Notes

• Paddle reserves the right to deny refund requests in cases of fraud, abuse, or violation of our Terms & Conditions.
• Refunds may take 5-10 business days to appear on your statement, depending on your payment provider.
• Refunds are issued to the original payment method used at the time of purchase.
• Partial refunds may be issued at Paddle's discretion (e.g., for pro-rated cancellations mid-cycle).
• This refund policy applies only to paid subscriptions, not to the free "Entry" plan.

6. Paddle's Role as Merchant of Record

HiBFF.com uses Paddle.com Market Limited as our Merchant of Record (MoR). This means:

"Our order process is conducted by our online reseller Paddle.com Market Limited. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns."

Paddle's full terms and privacy policy are available at:

• https://www.paddle.com/legal/terms
• https://www.paddle.com/legal/privacy

7. Questions?

If you have any questions about this refund policy, please contact us at:

• Email: refund@hibff.com
• Response Time: Within 24-48 hours

8. Changes to This Policy

HiBFF.com reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page with an updated "Last Updated" date.