Last Updated: August 19th, 2026
At HiBFF.com, we want you to feel confident in your subscription decision. We offer a 30-day money-back guarantee on initial purchases for all paid subscription tiers processed via Stripe.
You may request a full refund within 30 days of your initial subscription purchase date for any of our plans:
- Challenger – $9/month
- The Elite – $33/month
- Master – $290/year ($24/month, billed annually)
Refund Window Conditions:
- Refunds apply to first-time initial purchases.
- Automatic recurring monthly renewal charges are eligible for a full refund if requested within 48 hours of the renewal charge date.
- Subscription cancellations requested after the 30-day initial window (or after 48 hours for renewals) will stop future billing but do not qualify for a retroactive refund for unused days in the active cycle.
All approved refunds are submitted directly through the Stripe Dashboard API back to the original payment card or method used at checkout.
- Processing Time: Stripe submits refunds immediately to your card issuer. Refunds typically take 5 to 10 business days to appear on your bank statement, depending on your card issuer.
- Original Currency: Refunds are credited in the original currency of the charge.
- Stripe Fees: You will not be charged any extra refund processing fee by HiBFF.
To request a refund, please email our support team directly:
- Email: refund@hibff.com / support@hibff.com
- Subject Line: Refund Request - [Your Account Email]
- Required Details: Please provide your registered account email address, subscription plan name, and the transaction date or Stripe receipt number.
- In-App Credits ("Hearts"): Purchases of consumable in-app items or credits are non-refundable once deployed or used on the platform.
- Fraud & Abuse: HiBFF Ltd reserves the right to deny refund requests in clear cases of fraud, platform abuse, or repeated guardrail violations.